Customer Relationship Management PDF

Book Description:

Sheth, J. N., Mittal, B., & Newman, B. I. (1999) Customer Behavior: Consumer Behavior and Beyond. Fort Worth, TX: The Dryden Press. Sheth, J. N. & Sisodia, R. S. (1995
Customer Relationship Management



Customer Relationship Management PDF:

http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.113.2212&rep=rep1&type=pdf
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